Our sustainability strategy

Our sustainability strategy is built around three focus areas where we can most effectively create shared value for our business, society and the environment. They address the most significant sustainability risks and opportunities facing our business as a real estate services provider.

The core activities and objectives for each focus area are summarised below.

Safe People & Resource

Managing safety and health risks and environmental impacts in operating assets, developments, expansion and refurbishment activities; capturing value creation by delivering sustainability services.

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Future Fit

Anticipating emerging retail trends and pioneering new concepts that respond to changing consumer expectations; exploring the interface between sustainability and innovation to support our clients’ and tenants’ business performance.

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Increasing human capital while ensuring high levels of staff productivity; embedding more sustainable lifestyles aiming to improve health and wellbeing amongst our staff.

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The strategy reflects the changes that have taken place within our business model and core business strategy over the last couple of years. Namely:

  • Reducing the capital invested in our core portfolio, increasing our exposure to new development opportunities and enhancing our service delivery has shifted the focus of where we can most effectively create shared value.
  • A greater emphasis on our services business opens up new opportunities to deliver value for our service clients by supporting their sustainability objectives.

A robust sustainability governance structure and an embedded process of stakeholder engagement are both important components of our strategy.

Sustainability Targets/Actions Reports

Each year we track our progress against the previous year's annual sustainability targets and actions.

Since 2005 we have commissioned external evaluations of our progress against these targets, and since 2008 these have also included internal sustainability actions.

These reports provide details of the targets and actions achieved and the methodology used to make the evaluations.

In 2019, we fully achieved 30 out of 39 applicable sustainability targets (77%) and partially achieved 1 targets (3%). Four targets set at the beginning of the year were considered not applicable.

We also fully achieved 12 out of 17 applicable sustainability actions (71%). Ten actions set at the beginning of the year were considered not applicable.

Progress against 2019 Sustainability Targets


Progress against 2019 Sustainability Actions


Sustainability Objectives

We have also set ourselves long-term objectives related to the Safe People and Resource Resilience, Future Fit Retail and Knowledge focus areas of our sustainability strategy.

A full list of our current long-term objectives is available to download below.

Sustainability Objectives


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